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Every business wants to succeed. That’s why you’re in it, right? You’re in it to win it, searching for the key to success. Success is there to be unlocked, but what does it mean and how do we measure it? Read More

When customer service becomes pleasing the customer, at all costs – even when it’s to their detriment – there must be a reality check. Read More

One of our core values is customer service, so we’re conflicted when a client has shiny object syndrome. Do we service the customer by giving them what they ask for? Read More

There are a lot of myths surrounding the outsourcing of your company phone support needs. Here are 6 common myths about phone answering services, debunked. Read More

Contrary to popular belief, sending out gifts to customers is more challenging than meets the eye. How do you know what the people want and need when you haven’t had the chance to meet them all in person? How do you make the difference between a gift that’s suitable, and a gift that’s not? Read More

This is the fine art of retention — and the Pareto Principle states that 80% of business comes from only 20% of customers.

It’s an important concept to grasp!

Along with stats that suggest it costs to 7x more to gain a new customer than keeping a current one, maximizing your retention rate sh Read More

Learn how you can have your customers raving about you so they're doing half of your marketing for you. Hint: customer service is everything. Read More

For your small business to be No. 1 when it comes to customer service, each customer experience must be exceptional. Providing exceptional customer experiences, will help you stand out with customers. Follow these 7 Rules for success. Read More

Recently I traveled to Canada and each night we stayed at a different motel/hotel. We were on motorcycles and we all were tired when we arrived at a destination later each afternoon. There were 3 of us couples traveling together.

On our third evening, we came to the Pinecone Motel. It was an old Read More