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Business owners cannot afford to ignore online reviews in this digital age even if they are negative. These tips can help you deal with them appropriately. Read More

You know what they say: You can't please everyone.

Well, this shouldn't be the case for social media customer service.

When the sh1t hits the fan, someone's got to take the mop and clean the mess.

Are you that someone? Then this is for you!
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What is Customer Support? Learn the differences between customer success, support, and service. Also improve your team with these 17 free processes. Read More

Successful brands have good communication, if you're looking for ways to increase customer engagement communicate on a personal level with your customers. Read More

Customers have lost trust more often than ever before. Think about your approach to other businesses. If you couldn’t trust them, for whatever reason, would you risk handing over your cash to them? We are assuming the answer is probably no.

Because let’s face it, if the business in question had Read More

Do your Hotel innovate in a relevant context with new customer trends and wants?

Social Media Marketing today is all about value innovation. Today customers are looking for alternative solutions that transform an ordinary experience into an extraordinary experience.

The ke Read More

Is the Hotel customer satisfied only because expectations are so low, and no one is doing better?

In today’s markets, it is not enough for Hotels to just satisfy the customer, you have to identify new ways to optimize and think above and beyond customer expectations. Even if your Hotels is 2-sta Read More

The Hotel business is one that is lucrative and tends to make money, especially in tourist areas. This is because people are looking for a comfortable home away from home and Hotels usually do the trick. If you want yours to stand out from the many Hotels out there, you have to ensure you make the Read More

Why is the Customer Experience important for Hotels?

Customer experience is fast becoming a commodity. Hotels that are succeeding and innovating are raising the stakes attracting new uncontested markets. Your Hotels customers are no longer benchmarking your customer experience based on Read More