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Great customer service is what makes the hotel industry thrive. Lean more about The Future of Customer Service - Top Trends in 2020. Read More

We are all living in uncertain and unstable economies that have no certainty for now. Customers may still be able to support you now. Even more importantly they may do so in even more challenging times or a period of rebuilding when this is all over. But you have to nurture those relationships if t Read More

Customer engagement should be top priority for small business owners to drive repeat business and sales growth. These strategies can help. Read More

6 Tips to Provide Great Customer Service They Won’t Forget

Customer service is the biggest factor in building a successful brand. Why? Because it’s the number one factor in determining whether someone buys from you or not. Read More

Customer experience is an outcome of an interaction between a customer and an organization across the customer life cycle. It is the total of all their buying “experiences.” It covers all aspects of their relationship, including the shopping and buying process, as well as ongoing interactions. Cust Read More

Visit any customer service blog or attend any customer support conference, and you’ll quickly understand the importance of providing unmatched customer care. Put simply, it’s a key competitive differentiator for businesses today. Read More

Humans are driven by their current states seeking pleasure and avoiding pain. Instant gratification is not a new principle. There has always been an underlying need for instant gratification in a given relevant context.

In the past hotels have been able to rely on delayed gratification Read More

Having a positive reviews of your business from customers can help build reputation of your business and grow sales through word of mouth. Read More

It’s better for dissatisfied customers to talk to you than about you. Here are a few things to consider for gaining more insight into your customers’ “wish lists” as a way of providing them with positive customer service experiences up front. Read More