Whether we like it or not, business these days revolves around the use of credit or debit accounts and if you're involved in e-commerce you have to address this situation.
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Don’t Give Up on Your Customer if Their Payment Card is Declined
Posted by stillwagon428 under Customer ServiceFrom http://www.blogtrepreneur.com 5238 days ago
Made Hot by: ajayjoya on December 16, 2009 6:48 am
4 Proven Ways to Diffuse Angry Customers
Posted by StepByStepMarketing under Customer ServiceFrom http://www.fuelnet.com 5245 days ago
Made Hot by: PeaceNLove on December 7, 2009 5:45 pm
An upset customer calls to complain about a product or service, and you’re caught completely off guard. How do you react? According to Maribeth Kuzmeski, author of The Connectors: How the World’s Most Successful Businesspeople Build Relationships and Win Clients for Life, you can use this opportunity to truly connect with your customer and build customer loyalty.
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5 Ways To Improve Small Business Customer Service
Posted by jsternal under Customer ServiceFrom http://www.understandingmarketing.com 5257 days ago
Made Hot by: Knowledgebroker on November 25, 2009 4:04 pm
Focus on Customer Excellence, Sustainability, and Quality and mean it!
Over the last decade retailers like Wal-Mart have evaporated margins, chased away U.S. manufacturing and brainwashed the consumer to believe that cheap is good regardless of quality or service.
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6 Bad Client Types and How to Manage Them
Posted by WayneLiew under Customer ServiceFrom http://webworkerdaily.com 5262 days ago
Made Hot by: HeatherStone on November 21, 2009 4:41 am
We've all heard the horror stories of difficult clients. Anyone offering client services has been there. Here are six common “bad client” archetypes that can impede your success. After the definition of each client type, I've listed some possible tactics you can use to tame those wild beasts in your client roster.
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5 Powerful Secrets to Retaining Customers
Posted by StepByStepMarketing under Customer ServiceFrom http://www.fuelnet.com 5273 days ago
Made Hot by: alishamaxn on November 10, 2009 3:22 am
According to Guy Maser, senior VP of marketing for GlobalSpec, it takes more than a good product or service to ensure a successful customer retention program and foster healthy long-term customer relationships. You must also pay attention to your customers' needs and meet them. Remember, customers will jump ship given any slight, perceived or real
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Turning Your Customers into Fanatic Fans
Posted by ShawnHessinger under Customer ServiceFrom http://www.allbusiness.com 5276 days ago
Made Hot by: on November 6, 2009 4:23 pm
This blog post discusses how to turn satisfied customers into true fans using social media tools, customer service above and beyond, and consistency, among other things...
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The 80-20 Rule and Client Drama--When Keeping A Client Can Become A Burden
Posted by ShawnHessinger under Customer ServiceFrom http://www.evancarmichael.com 5293 days ago
Made Hot by: franpro on October 20, 2009 1:59 pm
Every small business wants new customers, but when is it time to draw the line and cut loose a problematic client? Save the drama for the stage by reading this rundown of the 80-20 rule and brief code red client description...
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The Key to Excellent Customer Service
Posted by roseanderson under Customer ServiceFrom http://smallbizlessons.wordpress.com 5306 days ago
Made Hot by: ThomasPickering on October 8, 2009 5:19 am
As small business caters to meet the demand of the customers, it is very essential that an entrepreneur must know and learn how to please the customer. I am sure you won't disagree with me if I'm going to say that a business should serve the customers well. It is not putting your business under the feet of your customers, but it is just showing yo
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3 Ways to Build Your Tribe
Posted by ZaneSafrit under Customer ServiceFrom http://zanesafrit.typepad.com 5327 days ago
Made Hot by: ryantaft on September 16, 2009 4:46 pm
3 simple ways to build a tribe of loyal customers. Ed Welch from Tribe Building (www.tribebuilding.com)shared them during our conversation.
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Customer Feedback Dissatisfaction - Web 2.0 Style
Posted by RJohnson4444 under Customer ServiceFrom http://www.withoutwarningcoach.com 5328 days ago
Made Hot by: roseanderson on September 15, 2009 5:09 pm
In today's marketplace, customer service is more important than ever, and therefore, the value of good customer feedback is also heightened. When customer feedback leads to customer dissatisfaction, you have a problem. Here are 3-rules to follow to avoid the trap.
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