Customer Service | Small business news; tips; networking

The 9 Essential Strategies to Improve Customer Experience - http://www.destinationcrm.com

Posted by digitalsmash under Customer Service
From http://www.destinationcrm.com 4736 days ago
Made Hot by: on March 13, 2008 7:41 pm

As advertising budgets shift to online efforts, customer care is where the money is. The contact center is becoming an increasingly important facet in the arsenal of any company aiming to deliver not only high-quality service to demanding customers, but a profit center for its own operations. Read More

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Customer Service With A Virtual Smile

Posted by iandenny under Customer Service
From http://www.ecommerce-guide.com 4751 days ago
Made Hot by: on February 28, 2008 12:52 am

I liked the comparison between large and small online businesses in that the smaller business can be nimbler and potentially deliver better service without it costing much more if anything. Read More

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A Better Way to Talk With Unhappy Customers

Posted by Becky under Customer Service
From http://www.businessknowhow.com 4864 days ago
Made Hot by: on November 7, 2007 6:51 am

No matter how much customer care training we conduct, some customers will dislike our service. They may become so irate that they confront us face-to-face, venting their frustrations--at times rather loudly and accusingly.

How are we likely to respond? By habit, we become defensive. We talk plenty. We contradict them, and tension rises. Far fro Read More

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Now this is what I call customer service

Posted by TerryJackson under Customer Service
From http://www.zazlamarr.com 4877 days ago
Made Hot by: thesmiths on October 24, 2007 10:33 pm

Wow! This is the kind of customer service that they'll be mentioning in business books for years. You never know what can happen when you add a little human kindness to your "customer policies." Kudos to Zappos! Read More

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When, Why, and How to Fire That Customer

Posted by Becky under Customer Service
From http://www.businessweek.com 4880 days ago
Made Hot by: on October 24, 2007 1:31 pm

Getting rid of the unprofitable, the time wasters, and the crazy-makers in your midst Read More

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Want to beat the top web retailers? Just answer your emails.

Posted by readwacker under Customer Service
From http://www.ad-hoc-news.de 4883 days ago
Made Hot by: on October 19, 2007 6:46 pm

An astounding independent study has revealed that U.S. online retailers are failing in key areas of customer service, which has the potential to be devastating to the online retail market which is forecasted to reach $329 billion in 2010. In a mystery shopper exercise conducted from April to June 2 Read More