The ten best articles on trust in business for May
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Trust in Business: What You Need to Know
Posted by iwelsh under Customer ServiceFrom http://www.negotiationlawblog.com 5441 days ago
Made Hot by: Bigheights on May 8, 2009 2:02 pm
Pain at John Lewis - a lesson in awful customer experience | Sales Excellence Sales Blog
Posted by ianbrodie under Customer ServiceFrom http://www.sales-excellence.co.uk 5454 days ago
Made Hot by: on April 28, 2009 2:32 am
Is this the most painful customer service story ever? You decide....
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Match Training with Learning Styles
Posted by StepByStepMarketing under Customer ServiceFrom http://www.fuelnet.com 5460 days ago
Made Hot by: on April 18, 2009 2:32 pm
Businesses large and small shell out huge amounts of money for training every year. In some industries, almost a quarter of those expenditures are earmarked for customer service training. But to be effective, the training must be presented in ways that match employees' learning styles. Here are three specific learning styles to consider.
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Yelp Will Finally Let Businesses Respond to Web Reviews!
Posted by suzyQ under Customer ServiceFrom http://www.gainesville.com 5460 days ago
Made Hot by: on April 17, 2009 7:20 pm
Small businesses will soon feel a little more love in their love-hate relationship with Yelp, the Web site whose users post reviews of restaurants, dry cleaners and other local businesses.
Starting next week, Yelp will let small-business owners publicly respond to reviews. This is a big change for the site, which has until now steadfastly refus
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Sell More by Seeing Your Store Through Customers' Eyes
Posted by JohnH under Customer ServiceFrom http://smallbiztrends.com 5469 days ago
Made Hot by: on April 8, 2009 10:44 pm
How often have you entered a store: 1) And observed two clerks continue to chat instead of turning to smile at you? 2) To find that the order you called in the day before is not at the counter, ready for your quick pick-up and payment, because the clerk said she “got busy with other customers?” 3) And asked the clerk a question about a product and
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6 Surefire Ways to Quickly Resolve a Customer Complaint
Posted by StepByStepMarketing under Customer ServiceFrom http://www.fuelnet.com 5481 days ago
Made Hot by: Bigheights on March 29, 2009 11:45 pm
No matter what business you're in, at some point in your career you will have to deal with an angry customer. Your challenge is to handle the situation and send the customer away thinking he or she has just done business with the greatest company on earth. Here's a six-step process to quickly resolve a customer complaint.
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Follow up is a mindset not an entry statement
Posted by salesevangelist under Customer ServiceFrom http://www.salesbloggers.com 5493 days ago
Made Hot by: on March 18, 2009 12:33 pm
Follow-up is critical to great salesmanship.
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One Statement and One Question You Should Never Use with a Prospective Customer
Posted by WillFultz under Customer ServiceFrom http://www.topsalesblog.com 5493 days ago
Made Hot by: on March 17, 2009 4:37 pm
This is the question and statement you should not ask a prospective customer.
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Customer Experience is More Than Customer Service
Posted by suzyQ under Customer ServiceFrom http://www.smallbusinessnewz.com 5510 days ago
Made Hot by: on February 28, 2009 1:55 am
Customer experience is more than just customer service. This is Amazon's philosophy, and you can see how successful that company is. BusinessWeek has an in depth look at Amazon's practices when it comes to dealing with customers, and small businesses looking to boost their own success should pay attention.
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Love Your Customer Award #4
Posted by SkipAnderson under Customer ServiceFrom http://blog.sellingtoconsumers.com 5520 days ago
Made Hot by: on February 16, 2009 11:22 am
How can you be more like Lenscrafters and less like Macy's Optical Department? Read on...
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