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Client onboarding is the process of bringing on a new client to your business. It's your opportunity to build a relationship, address concerns, get the client up to speed and start the project on the right foot. Read more here!
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Customer service is a popular topic and one that’s used to showcase what a lot of companies claim to do well. Customer service is arguably the most important value of all. Without customers, we don’t have a business. Ultimately, here’s what customer service means to us… Read More

Quality social media management is made up of hundreds of small details that seem meaningless to most, but must be done well to help our clients get closer to their goals. Read More

Every business wants to succeed. That’s why you’re in it, right? You’re in it to win it, searching for the key to success. Success is there to be unlocked, but what does it mean and how do we measure it? Read More

When customer service becomes pleasing the customer, at all costs – even when it’s to their detriment – there must be a reality check. Read More

One of our core values is customer service, so we’re conflicted when a client has shiny object syndrome. Do we service the customer by giving them what they ask for? Read More

There are a lot of myths surrounding the outsourcing of your company phone support needs. Here are 6 common myths about phone answering services, debunked. Read More

Contrary to popular belief, sending out gifts to customers is more challenging than meets the eye. How do you know what the people want and need when you haven’t had the chance to meet them all in person? How do you make the difference between a gift that’s suitable, and a gift that’s not? Read More

This is the fine art of retention — and the Pareto Principle states that 80% of business comes from only 20% of customers.

It’s an important concept to grasp!

Along with stats that suggest it costs to 7x more to gain a new customer than keeping a current one, maximizing your retention rate sh Read More