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The Hotel business faces the same automation and technology adoption challenges as the rest of the hospitality sector. It can learn lessons and show others how to make the best use of technology with some clever deployment of new ideas and cutting-edge IT. Read More
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Uncover 7 Important levels of customer loyalty to help you build your customer base and more importantly keep the clients you already have happy.

Business owners should always keep an eye on profit and earnings but also customer loyalty.

Taking care of clients is a key component to driving br Read More
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Crowne Plaza® Hotels and Resorts believes in using the power of human connections to create meaningful experiences.

What can we learn from how Crown Plaza Hotels and Resorts use strategic meeting influencer to scale the customer experience? Read More
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Are your Hotel offering Travel Packing Checklist, best tips for packing or basic hacks for travelers?

Travelers have a lot to consider when determining what to bring on their jour: the type and length of their trip, itinerary, the weather, the size of their luggage, and any weight limi Read More
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What is your greatest failure?

The greatest values come with change and what we learn from it. Start dive into why Growth Mindset is the new roadmap that leverage Hotel Performance and Customer Experience. Read More
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Chatbots are dominating discussions about AI, customer service, and sales. Over 20,000 websites using chatbots were analyzed to figure out where and how are they actually being used? Read More
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5 Reasons to Run Customer Surveys in Your Business

5 Reasons to Run Customer Surveys in Your Business - http://www.smallbizviewpoints.com Avatar Posted by AngelBiz under Customer Service
From http://www.smallbizviewpoints.com 828 days ago
Made Hot by: AmyJordan on November 22, 2018 9:05 am
Customer surveys play very important role to understand customers, improve your service, develop new products, improve operations and so on. Read More
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Why You Can’t Do Without The 3 Customer Service Pillars

Why You Can’t Do Without The 3 Customer Service Pillars - https://curatti.com Avatar Posted by kimonos under Customer Service
From https://curatti.com 832 days ago
Made Hot by: bizyolk on November 19, 2018 8:17 am
In this article you will learn about the three customer service pillars that every brand needs to have in order to retain and attract customers.
Read More
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Once you feel like your business has achieved the optimal customer experience for your clients, there's more to do to maintain and enhance your CX programs. Read More
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Remember when customer service was like 98% face-to-face? Now it's multichannel and if you want to improve your customer experience start with social media.

Like almost anything in life, social media can be the best or worse thing to happen to any business. On the one hand, social media can be a Read More
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