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In our State of Local SEO Survey, 90% of respondents agreed that the impact of reviews on local pack rankings is real. Local business owners should be able to turn those chilly black-and-white words on a review profile into a living color interaction, with the potential for further details, vital l Read More

ow can hotels assure travelers of safe stays and safe travel post COVID-19? Post-COVID Traveling: 6 Ways to Travel Safely Read More

Ever wonder how important it is to monitor your social media channels? Consider this… 67% of consumers use social media networks to seek resolutions to problems with a brand. And, 60% of those who complain via social media expect the brand to respond within an hour. Read More

Recently, someone who read my post on BizSugar asked the question, “Do you think that the majority of the small companies have allocated energy, time, and resources for online community management?” Martin – this blog’s for you! Read More

An engaged customer not only provides more business to you, but also recommends it to their friends and families. These strategies can help you keep them engaged. Read More

Being honest with your customers can help you create a far better customer experience and build a level of trust!
Check out this article to see why you should be always honest when speaking with your customers. Read More

Traditional customer service skills are necessary, but to deal with today's customers, support reps need to evolve. Here’s 12 skills to look for in 2020. Read More

How to ensure your community management efforts strike the right chord with your followers. https://bit.ly/StrellaCmmtyMgmtTips Read More

The challenges and relationship dynamics involved in serving our customers’ customers on social media. Read More