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Over 90 percent of consumers would like a user-friendly knowledge base if it were geared toward their needs - Improve your customer service today!

In particular, hosting a knowledge base allows your customers to resolve more of their own issues through self-service, potentially boosting satisfac Read More

There is a Customer Experience revolution that now is taking place. Take notes and model how Marriott Moments use Conversational Experience Marketing to redefine Customer Perceptions and the future. Read More

Choosing the right eCommerce fulfillment type is critical to running a successful online store, let's compare 3PL, self-fulfillment and drop-shipping.

You decided to start an eCommerce business selling awesome products, but you have to deliver them in a way that your customers like.

Speed, av Read More

Co-working spaces are fast becoming a global phenomenon. From Europe to the Americas, from Africa to Asia, the tide is on the rise. Almost every other hospitality player is taking note of this emerging trend. People are refusing the traditional office-style workplace. They want freedom, travel, and Read More

Improving customer experience should be a priority for all businesses. Here are 5 simple ways to do it. Read More

This is the time where we as Hoteliers need to be bold and innovative with new technology, transactional customer experience and prepare for the next chapter for the Hotel Industry.

Is your Hotel ready to make a blast with new transactional customer experiences?

Being an Read More

A standard operating procedure (SOP) is a detailed document companies compile to help their employees effectively handle processes and respond appropriately in a variety of possible scenarios. Usually, the scope of one SOP is one process, like onboarding a new employee, or ordering stock. Read More

Are you ready to discover some new innovative and creative ways to induce Happiness and enable your Hotel to Scale Productivity and Revenue?

To me Hospitality is Art. It is like the painter that uses a combination of colors to create a picture. And we all will have a different perspect Read More

There are so many layers to a modern support team.

Some companies will have countless reps working hard each day to champion the customer and empower them to do what they need to do.
Read More