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Do your Hotel innovate in a relevant context with new customer trends and wants?

Social Media Marketing today is all about value innovation. Today customers are looking for alternative solutions that transform an ordinary experience into an extraordinary experience.

The ke Read More

Is the Hotel customer satisfied only because expectations are so low, and no one is doing better?

In today’s markets, it is not enough for Hotels to just satisfy the customer, you have to identify new ways to optimize and think above and beyond customer expectations. Even if your Hotels is 2-sta Read More

The Hotel business is one that is lucrative and tends to make money, especially in tourist areas. This is because people are looking for a comfortable home away from home and Hotels usually do the trick. If you want yours to stand out from the many Hotels out there, you have to ensure you make the Read More

Why is the Customer Experience important for Hotels?

Customer experience is fast becoming a commodity. Hotels that are succeeding and innovating are raising the stakes attracting new uncontested markets. Your Hotels customers are no longer benchmarking your customer experience based on Read More

The Hotel business faces the same automation and technology adoption challenges as the rest of the hospitality sector. It can learn lessons and show others how to make the best use of technology with some clever deployment of new ideas and cutting-edge IT. Read More

Uncover 7 Important levels of customer loyalty to help you build your customer base and more importantly keep the clients you already have happy.

Business owners should always keep an eye on profit and earnings but also customer loyalty.

Taking care of clients is a key component to driving br Read More

Crowne Plaza® Hotels and Resorts believes in using the power of human connections to create meaningful experiences.

What can we learn from how Crown Plaza Hotels and Resorts use strategic meeting influencer to scale the customer experience? Read More

Are your Hotel offering Travel Packing Checklist, best tips for packing or basic hacks for travelers?

Travelers have a lot to consider when determining what to bring on their jour: the type and length of their trip, itinerary, the weather, the size of their luggage, and any weight limi Read More

What is your greatest failure?

The greatest values come with change and what we learn from it. Start dive into why Growth Mindset is the new roadmap that leverage Hotel Performance and Customer Experience. Read More