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Although my desk at the Salesforce Tower might seem far removed from the kitchen table where I worked as an entrepreneur, small businesses continue to be the heart and soul of everything I do. Prior to working at Salesforce, I co-founded a small children’s lunchbox company with my wife — and we wer Read More

In my line of work, I use many tools (and I test even more!) In this page, I am going to record the ones I use most and have helped me to do my work better. Read More

Building your product management skill set goes beyond just knowing everything there is to know about your product.

In SaaS, only having the technical know-how for a product will not suffice if you want to succeed as a respected and valued product manager who a) knows how to be both a part of a Read More

One of the benefits of today’s digital technology is the efficiency it has introduced to small businesses. Enterprise-grade solutions are now readily available at a price point small business can afford.
The latest effort in this endeavor is the expansion of the partnership between Mastercard and Read More

There’s a new team relationship manager from Nimble that syncs with hundreds of business apps and adds personal insights. Nimble 5.0 is a major update to the CRM for Office 365 and G Suite they already offer. Read More

When it comes to retail and marketing, customer trust is everything. Do online shoppers trust your ecommerce website? Take a look at our checklist to find out. Read More

Productivity and a good night’s sleep go hand in hand. Nearly half of Americans report insufficient or low-quality sleep. And this interferes with their daily lives at least once a week.
You run a business. So you know the importance of getting a good night’s sleep. And you can stay on top of your Read More

Dropping the ball with only 1 yard to go is heart-breaking — don't be that business! Keep customers happy with these tips for successful last mile delivery. Read More

When managing multiple sales platforms across channels, it's essential your product catalog management stays fined-tuned. That is, maintaining a strategic process for keeping all product details accurate, consistent, and engaging across marketing and sales channels. a well-managed product catalog i Read More