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This afternoon, we had a problem with a critical tool that we use. I am currently on the road, running from meeting to meeting, but I had to address the problem, it was impacting our people and work they were doing. Read More

How can this whole process of relationship building be simplified? A checklist is the easiest answer and that’s exactly what I’ve done with this article. Whilst all relationships built can’t be done so with a simple template you can ensure that nothing is missed out when it comes to ensuring that Read More

Are you using KPI’s to drive performance and results, or just a means of collecting check marks for a different pay-off? Read More

You've just opened a business. What should you charge for your products or services? The four tips you'll learn in this video will help you get started. Read More

If you're a small merchant selling big brand items on Amazon, watch out. An agreement Amazon has with Levi's is cutting out other Amazon merchants who sell Levi's brand apparel, says research from business intelligence subscription service L2. In fact, L2 even tried to set up a merchant account to Read More

Small Business Radio:

Bob Prosen joins Jim Blasingame to reveal that while there are many reasons why customers seek goods and services, there are not that many different reasons why they buy from one business or another. Read More

Why Salespeople Have To Be The Experts On Their Offer By Steve Schiffman - See what America's Number One Sales Trainer has to say on salespeople being experts Read More

It's hard to engage when they don't open your e-mails, to do that you need an effective subject line. See what was learned from 30 million e-mails sent. Read More

We know customers want to us to engage them differently. There’s all sorts of research that says customers want to self educate. Other research showing that customers are engaging sales people later in the process–largely after they have determined the problem, determines their needs and requirem Read More