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Are you looking to get more targeted Twitter followers? We'll teach you Twitter list-building methods that are both efficient and effective. Read More

Today's podcast is about 10 Things That Will Not Change About Social Media in 2010. There have been 1000's of bloggers who have put fingers to keyboard and pounded out their predictions for social media in 2010. While there's many predictions about future technology advancements, new demographics and debatable Twitter growth there are many things that are not going to change. So here is a summary Read More

Communicating with customers is no longer just about e-mail or marketing messages that you lob across a high wall and forget about. Soon you’re going to be able to send a message, and somebody’s going to instantly tell you what they think about it. The first time we bench marked our customer service comments online, it was 60 percent negative mentions. We have excellent customer satisfaction sco Read More

As a management consultant, I felt it was necessary for me to experience exactly what a business owning client would go through, if I was to recommend to them, that they promote themselves and their business, via a blog that they needed to write and publish themselves. This blog outlines my personal experience in publishing 25 business blogs in 25 weeks, details what I learned in that process, a Read More

Let’s face it; most small businesses do the bulk of their business locally. So, the thought of gaining access to Facebook’s 300 trillion Read More

Here's a summary of social media tips I have posted on Twitter over the past week. They're usually inspired by conversations, client questions or things I have Read More

Creating a blog or a social media account might only take you a maximum of 10 minutes, but once that’s done, you are in for some high commitment. When you start a web 2.0 initiative, you should think about what and who are required over its lifespan, not just the pre-release. Read More

For Donna Talarico, an eCommerce professional, social media improved her blogging in terms of content, search engine optimization, and readership. Check out the top 5 reasons why. Read More

When it comes to tools designed to help small businesses best manage their Twitter accounts, there are two major contenders in the space right now that you should consider: CoTweet and HootSuite. Read More