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In his new book about conversations at work, author Rob Kendall makes a very important observation. In school, we aren’t taught how to converse with people. We are taught to give speeches. We are supposed to listen, but there is little discussion or training on how to converse with people. As we mo Read More

Yes, business process outsourcing is something that Coca-Cola does and spends millions on and something Vodafone uses IBM for to build its customer-related IT requirements, but it’s also for anyone and everyone.

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I love integrations – you know, those odd little bits of technology that allow one awesome tool talk to another. Integrations are so useful for automating, marketing, productivity, and of course getting things to happen that need to happen but won’t. Read More

Gene Marks, our small business consultant shares his favorite quotes on small business leadership. Take some time to read this great piece and don't forget to subscribe to our newsletter so you never miss a post! Read More

Your systems and procedures are the operations manual for your entire business. Anything that is a repetitive task, needs a step-by-step guide, so that someone (besides you), can use it for reference and do the job without you having to constantly manage them.
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You may have heard of the 80/20 rule – it was recognized as a concept more than a century ago. In modern times, the rule has been used to achieve a broad range of objectives, from economics to business management to better relationships to weight loss. If you apply the principle to blogging, you co Read More

Generally, we as small business owners are able to spot the telltale signs that all is not well with the company and that help, in some form, is needed. Being able to determine the exact moment that we launch the SOS flare claiming we are sinking is of course an art. Read More

The holiday season can account for as much as 30% of a retailer’s annual sales. However, sales aside, it’s also an especially important time to keep an eye on the many variables that can impact cash flow, such as inventory, extra labor, and marketing. Supporting such a critical time in your sales o Read More

In little less than a decade, we have gone from only using phones to talk to using phones for almost everything- – social media, emails, games, apps, etc. Who could have predicted it?
Yet predicting is the exact thing that business owners are asked to do when planning their business over the long Read More