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As well as a potential long term customer relationship. A recent experienced showed how a simple error after a sale could have been avoided. The customer service and follow up process is vital if you want additional sales from customers. Read More

Yes, Anita; this one's for you. Several years ago, Anita Campbell, the CEO and Editor in Chief of Small Business Trends, put out a call for small business experts. Her website was starting to gain some serious traction... Read More

How does a tech startup that is not located in ValleyWood succeed? What can you do to raise capital and awareness of your startup?

For the last year I’ve been running a company while building a software as a service product within the same ecosystem.

I listen to interviews on Mixergy and This Read More

Credit card use is on the rise, and online spending continues to surge in Canada. Ecommerce in Canada is becoming a big business, growing to $15.3 billion a year. That may be small compared to ecommerce spending in the U.S., but it still represents a substantial increase in online spending for Cana Read More

Let's be honest, you're trying to sell something - and people know that. Third parties will always be more credible than interested parties, which is why customer video testimonials are your most effective marketing tool. Rightlook Creative gives 5 simple steps for how to make video testimonials. Read More

If you want to have a better relationship with your boss, it helps to know what kind of boss he or she is. In order to help you learn how to manage your boss, Karol Wasylyshyn wrote Behind the Executive Door. Read More

When you buy a house, nobody calls it a “used house”. Nor a “classic house”. Not even a “pre-owned house”. It’s just a house. But for certain types of people, “used” is actually an attractive term. Read More

Losing a job seems to be the height of catastrophe. And, in some cases, it really is a huge setback. However, unemployment doesn’t have to be all bad. If you plan matters right, your time unemployed can actually be of benefit to you. Read More

The legal requirements involved in launching a business can seem overwhelming. Even so, it’s a necessary evil to not only become familiar with, but also understand all that is legally required to open a business. Read More