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What happens if your business strategy has not gone as planned and you need to make some hard decisions about where to go from here? Guy Kingston, presenter of the Mind Your Own Business podcast, gives some positive guidance on the next course of action. Read More

Jill Lublin, author of Get Noticed...Get Referrals, tells you how you should go about deciding which groups to join in order to receive the best networking opportunities. Read More

A loyalty program, of course, will not increase a customer's loyalty, so that should not be the overriding goal. Rather, the purpose of the program is to demonstrate the company's loyalty to a good customer, and often that surfaces in economic value like discounts, gift certificates, points, etc. Read More

However you define success, everyone seems to want it. Whether it's achieving goals, living according to one's calling, or making a difference in the world, everyone wants to accomplish something. But the truth is that most people struggle in the effort, and that begs the question, what is needed to get past the obstacles on the road to succ Read More

When retention rates started sinking, this organization sent a postcard to members saying "Please Come Back. What can we do to get your back?" It worked. Read More

Seven in ten consumers (72%) use more coupons now than six months ago, some three-quarters of them (equating to about half of all consumers) ascribe the increased use to the troubled economy. About 8 in 10 (81%) of the 1,386 consumers surveyed say they use coupons for grocery items. About half (51%) of those polled said their main coupon source Read More

The National Federation of Independent Business Index of Small Business Optimism rose 2.9 points to 91.1 in August, but continued one of the longest strings of recession-level readings in the history of the survey — dating back to 1973. Two-thirds of the gain was due to a new confidence among small business owners who expect business conditions to Read More

Many people often use the terms “entrepreneur” and “small-business owner” interchangeably. But some entrepreneurship experts — like Bo Fishback, vice president of entrepreneurship at the Kauffman Foundation — argue that a distinction should be made. Read More

Customer service expert Joseph A. Michelli appears on BizBooks, BizBox's author conversation series, to field reader questions and discuss his book, The New Gold Standard. Read More