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It’s better for dissatisfied customers to talk to you than about you. Here are a few things to consider for gaining more insight into your customers’ “wish lists” as a way of providing them with positive customer service experiences up front. Read More
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Patient retention can be directly linked to a person’s experience at a healthcare practice. Those who feel satisfied with their visit overall are likely to return, whereas people who have a negative experience might never come again. Here are four examples of good bedside manner that effectively do Read More
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Access to cost-effect and innovative technology is shaping the modern digital customer experience for hotels.

Today will live in an era where brands create a digital experience offers that embrace customer experience and personalization.

As hoteliers, we have to be cautiou Read More
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From spas and business centers to infinity pools and on-site fitness centers, today’s hotels lavish guests with amenities that make their stays comfortable and convenient. Once upon a time, a hotel restaurant was always part of this rota of must-haves. Now, however, many accommodations steer clear. Read More
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All hoteliers know dining is one of the critical components of any successful lodging business. Hotels that provide breakfast, have an on-site restaurant or offer room service tend to reel in more customers.

However, the convenience that is food and beverage comes with a unique set of Read More
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Do you have home insurance? You should know what all your home insurance covers or how many ways does it protect your house. Here are some aspects generally covered by home insurance.

More on the blog. Read More
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The success of retail business is largely dependent on having satisfied customers. Use these tips to keep them happy and coming back to your business. Read More
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How can a customer service manager know their team's performance without having a performance review? Answer: they can't.
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If you are among companies looking for fully-integrated support teams with on-demand availability, make sure you look at Support as a Service.
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If you think patients can’t put a price on their health, think again. When seeking medical care, cost is one of the most important factors people take into consideration. Cost transparency is closely tied to patient satisfaction rates. Here’s some advice to help you get on the same page with your p Read More
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