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If your once valued customers haven’t made an appearance recently, there probably isn’t a great mystery at all. The reason might be a very simple one. So, while they may have been abducted by aliens, the answer is probably a lot more straightforward. And as Holmes himself would usually utter, quite Read More

"The customer wants a seamless experience. You and your organization want to provide them with that experience. Although the customer may not care how you achieve this, it's an absolute must that your business does." Read More

Getting customers is easy most times compared to actually keeping them. Here are seven best practices you need to apply to your retention plan. Read More

Forward-thinking brands leverage AI as a means to strengthen the human connection they have with their customers. While AI takes care of the transactional elements, customer care teams have the ability to focus on the human and emotional components of the interaction. It’s the perfect combination. Read More

Service experience wins customers. Here are five relatively painless steps you can take to foster a better customer experience in your company. Read More

The 2019 tax season awaits us and CPAs are more prepared than ever to tackle it head-on! Let us dig deeper to understand how BPO accounting services will help reduce their workload and make the busy period a success. Read More

In this day and age, Hotel’s need every tool at their disposal to get ahead. Thankfully, there is a wide range of services available to help optimize your business practices, ultimately boosting your Hotel’s bottom line. Here’s how to make the most of your efforts by using third parties that real Read More

Quality customer service is more than quickly answering the phone and queries. Click link for some essential out of the box customer service ideas. Read More

Processes in customer service are vital! They ensure there is a continuity to the service your customers are receiving. Let's dive into why and how to hone these processes. Read More