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With hurricane season in full swing (June – November 2019), it’s no surprise that hospitality businesses along the Atlantic coast and the Gulf of Mexico are on high alert. In addition to the direct costs associated with loss and damage to brick and mortar, hurricanes severely impact the hospitality Read More

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A deeper look at the critical steps in the customer lifecycle to streamline your way to customer retention.

By the time the customer comes to you, they have already ended their search journey and they now begin their journey with you. In an ideal world, customers would find your product easily, Read More

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Selecting the right live chat software solution is a challenging task. We have outlined the top criteria to help with your business online sales and customer support. Read More

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Measuring the success of your customer service strategies can be tricky if you do not know what to look out for. You might also struggle to identify flaws that need fixing.
Read More

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As a business owner, you shouldn't ignore the importance of customer satisfaction. It's one of the main factors that can bring success to your business. In this blog post, you'll find out why customer satisfaction is the most important aspect. Read More

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A happy customer will deliver significant lifetime value to your business. Improving customer experience will enable you to keep them coming back. Read More

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A successful office is one where the employees get along with one another, and everyone is productive. It’s paramount that your Hotel learns how to build strong work relationships, and so this article is here to shed some light on this topic.

One of the first key considerations is alwa Read More

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Customer experience sounds like a broad, rather vague business function, and that’s because it is.

CX is concerned with optimizing the experience for customers at every touchpoint (any way a customer can interact with a brand). Read More

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Do you know the importance of pricing in a sales strategy? Businesses need get serious about price and here is why price is a key elements of sales strategy Read More

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Every software company needs an edge of some kind that goes beyond the innate quality of its products. But what should that edge be? Some companies... Read More

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Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!








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