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Use the 5 steps given in this article to reform your customer service delivery model. Apply Deloitte's five new capabilities to mitigate market disruptions. Read More

Learn how to produce an account health scorecard that measures the health of your business along with the health of your customers (plus a free template). Read More

Customer relationship is one of the most important factors that determine the success of your business. These tips can help you improve it. Read More

Technological advancements are changing customer expectations. Learn how you should respond with these 3 steps on how to make a customer-centric transition. Read More

Stop using limited customer success KPI metrics, and start using customer success vectors to measure here-to-here customer growth. Read More

Effectively implement customer success 2.0 philosophy in your organization using our essential software stack list. Read More

SMS for customer service is a highly efficient, instantaneous and engaging channel. And yet underutilized by brands. Learn how to use it for your brand. Read More

To excel at customer success you need to understand your customer health score. According to a study by Gartner, 88% of Account Managers (CSMs) think they can grow by delivering a great service, which is reflected in your customer health score measures.
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Customer Relationship Management, or CRM, is a term that refers to the practices, strategies and systems that companies use to manage and analyze interactions with customers and their data. The goal is to improve service relationships, build loyalty and drive sales. Read More