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Effectively implement customer success 2.0 philosophy in your organization using our essential software stack list. Read More

SMS for customer service is a highly efficient, instantaneous and engaging channel. And yet underutilized by brands. Learn how to use it for your brand. Read More

To excel at customer success you need to understand your customer health score. According to a study by Gartner, 88% of Account Managers (CSMs) think they can grow by delivering a great service, which is reflected in your customer health score measures.
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Customer Relationship Management, or CRM, is a term that refers to the practices, strategies and systems that companies use to manage and analyze interactions with customers and their data. The goal is to improve service relationships, build loyalty and drive sales. Read More

This articles shares five customer service technology trends that businesses should watch out for in 2021. Read More

Discover 7 best practices for customer success teams. Use them to reduce churn, improve revenue retention, and help your SaaS company grow.

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Are you taking the proper actions to keep your hotel safe for visitors? Learn more about Keeping Your Hotel Safe for Visitors. Read More

Learn how top companies such as Salesforce build effective customer success operations, to support their customer success team, to scale and grow. Read More

Customer service processes establish a proper procedure in handling customers and helping them resolve their concerns. Read More