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A company's ultimate goal should be to create a legion of "raving fans", who can't stop talking about your amazing customer service. Here's how you do it. Read More

From the opportunism of Bronn to the complacency of Ned Stark, the characters in the Game of Thrones can teach us a lot providing great customer service. Read More

Online customer interaction is more than just handling complaints. Harness the power of social media to build long-term relationship and improve sales and Read More

As a business grows, the founder gets further away from the customer. They are no longer concerned about whether people leave happy, as long as they leave their money. It’s a shame that good service is becoming such a notable event that I think it deserves special recognition. Read More

Below is a list of the top 5 must-have software for your co-sourced call center workforce. These selected software meet the needs of today’s dynamic environments. Read More

How your small business can serve an audience with Ritz-Carlton level care (it's not as hard as you might think!) Read More

As we explained in the beginning of the year, providing excellent customer care service is crucial for your company’s reputation. Although the tips we provided in that post may be applied to both B2B and B2C customer care teams, there are three VERY important things that should NOT be interchangeab Read More

Every organization deserves a chance to redeem itself, even if it made a mistake. Learn how to adopt second chance customer service in your own business Read More

No matter your business, if you don’t offer top-notch customer support at every stage of interaction, your business is doomed to fail. We’re convinced that trend will only continue. And we’re not the only ones. More and more investors and stockholders are investing more and more money on their bets Read More