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IntelliResponse recently conducted a Google consumer survey where we asked 1000 consumers to share what they really think about the service they received from the businesses they deal with. Some of the results may sound surprising, but all of them validate the emergence of a customer-led shift towa Read More
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Social media customer service can be one of your greatest marketing tools. Don't miss out on this opportunity! Here are five ways to win at social media customer service. Read More
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Millennials are criticized as being apathetic, self-obsessed, and social media-crazed, but the 36 percent of the Y generation that still live with their parents will have to move out and find a home of their own eventually. Although those under 35 years old currently make up only 29 percent of home Read More
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Choosing the right virtual assistant company can make a real difference. Here’s how to identify, interview and choose the best VA company for your specific needs. Read More
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You never know what will happen once you reach out to that one lead, and in Denise’s case, it turned into a successful transaction built on solid communication and trust between the agent and client. Every lead is a valuable lead, and you should treat it accordingly. Read More
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Blogging, forums and social media are all essential in today’s business environment, but the digital marketing picture remains incomplete without social listening, the single most important tool in your online arsenal. Social listening is the missing piece – the element that takes online conversati Read More
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It is always nice to have air conditioning when the weather gets hot, but it is important to remember that not all air conditioning is created equal. Read More
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These case studies show how advanced semantic listening and analysis can deliver powerful results. One important benefit of monitoring and analyzing social media data is to understand how the wider representative audience sharing their experiences online in social media channels perceives products Read More
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Speedy, efficient problem management. The reputation of your business depends on it, so how do you make sure it happens? By using an issue tracking system. The concept of issue tracking dates from a time when you could physically track issues - or support requests, to give them a more traditional n Read More
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Let’s take a fresh look at twelve of these informative blogs that share technology news, trends, real-life customer experiences, tips, techniques and best practices for companies improving service. Read More
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