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A Higher Level of Customer Relationship Management: Building Closer Customer Relationships Most businesses recognize the importance of creating a quality experience for customers doing business with them.  The thing that many business owners overlook is how their internal workflows and information Read More

Customer experience is all the rage now…and it should be. But what exactly is customer experience, and how can you distinguish your company as one of its leaders? With proper attention to the right details, it’s not as hard as it sounds. The infographic explains how to pull it off without a hitch: Read More

To have a customer simply like your brand isn't enough; make them fall in love! 73% of consumers love a brand cause of friendly customer service. 70% of buying experiences are based on how the customer feels they are being treated. 55% of consumers would pay more for a better customer experience. 8 Read More

It can be extremely difficult to provide excellent Customer Service to your B2B customers. However, it’s also extremely important that you do. According to Diane Gordon, Senior Vice President of Customer Care for Brainshark, customer service is especially important in B2B because, “the customer has Read More

Everything you ask Google sounds a lot more stupid when you actually ask Google. A Funny, True Video! Read More

What does it take to become a Digital Marketing Manager? The best way to become one is to develop experience, have a passion to always learn and develop strong marketing campaigns. Read More

Are you looking for up-to-date facts about the CRM industry, social selling, mobility, sales or marketing? Well you’ve come to the right place. We’ve compiled a list of 18 of the most compelling stats you can use for your presentations, blog posts or arguments about the state of customer experience Read More

Just how much does customer service matter? To put it bluntly, A LOT. Check out this list of 6 top companies with such stellar customer service that your consumer experience will leave you wanting more. Read More

Life is all about new challenges. So , all you need to do to cope with any upcoming chaos is to get connected with the experts of your particular niche. Same is the case with the retail industry. So , do have a look on the retail predictions for year 2014 Read More