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We’ve pulled together the top 3 tips (in our humble opinion) that we reckon would help you to make the most of your live chat software, and really aid you in connecting with your customers. Read More

Whether you’re a web developer, digital media consultant, graphic designer, or content creator, the clients that come looking for your services will bring with them some level of expectation, and it’s your job to manage those expectations. Here are 5 handy tips and tricks designed to help you navig Read More

Take the frustration out of support calls by implementing a CRM solution that integrates your customer data with your Helpdesk. Let your customers that with you they are more than just a number in a system. Read More

Many businesses small and large neglect customer service in their business operations. Here are 10 things to consider as you build a culture of helping. Read More

If you’re a blogger, then you know that an important aspect of blogging is getting feedback from readers. Generally speaking, the best form of feedback is getting comments or mail from readers. Writing and having no feedback in return, does not look like a great thing. Read More

While providing a good customer experience should be a priority for small business owners regardless, it is statistically of great importance to ensure that you solve your customers problems quickly and effectively. Read More

This infographic shows the essential skills you need to develop to become an excellent customer service representative. Read More

Customer service is indispensable in any type of business. Check out these 10 customer service apps that can help you amp up your services in a snap. Read More

The ultimate goal of online reputation management is to alleviate any negativity while increasing the number of positive mentions about your business or your brand. Major corporations are spending a significant portion of their budgets on managing and maintaining their online reputations. Read More