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Small business owners should realize the growing importance of multicultural consumers, in particular Hispanic consumers and entrepreneurs who are growing their purchasing power by orders of magnitude. Read More

You can’t control how a bully behaves towards you, but you can control the way you respond.

Next time you feel you’re being bullied, don’t take it personally. Put yourself in the their shoes and think, what outcome does this person want? And, how can I help them get what they want without maki Read More

Are you really listening to your customers? Here are some ways on how you can master the art of follow up and eventually increase your business profits through quality customer service. Read More

Your customers will always be the life of your business. Without them, there will be no money and thus, no business. Here's how you can take care of them and use their feedback to fuel your business. Read More

When you offer no more value to a customer than your competitors do, the only thing you can compete on is price.

As a small business, once you enter that arena, you’re done. Read More

Few things are more frustrating in the home business world than dealing with an answering machine to secure business. It is difficult to come up with any guaranteed home business tips to ensure that you will get a call back from your voice mail messages but there are a few things you can do to get Read More

We are never too perfect or the absolute best at everything NOT to ask for feedback from our clients, stakeholders, or teammates. There is always room for improvement and growth on many different levels. Input from your network can offer guidance for better communications, systems and service. Read More

Read our simple how-to on improving customer retention. Because you don't just need to attract customers, you need to them to keep coming back. Read More

Most businesses know that no matter the size of your business or how rude and inconsiderate your customers are, it is imperative you continue to provide them with the very best level of service. Yet sometimes things just don’t go right. Here are three startling examples of what can happen when your Read More