BizSugar.com › Upcoming News › Marketing › Customer Service › Page 118

Customer Service training does not have to be complicated or expensive. Checklists are a great place to start!
Ordinary people can be taught great customer service and ROCK at it!
Every employee can be taught how to take the HEAT! Read More

You can provide excellent online customer service with your Smartphone, tablet, PC or laptop and not miss a beat. Read More

Delivering a positive customer experience is essential in lead generation. Although that fact has been around forever, the way in which you deliver a positive experience is constantly changing.

Well, it just so happens that our Director of Customer Operations, Maureen McCarthy, celebrated her 8- Read More

Okay, so if you follow here regularily, you know that I usually blog about all things online in a marketing sense, and yes especially in the SEO world. That said, two weeks ago or so, I blogged about the absolutely terrible experience my wife and I had in trying to order some wings etc. for dinner Read More

It seems simple doesn't it? Simply ask your clients and customers what they want. Getting customer feedback on every purchase and every inquiry is an excellent practice. Read More

Social media have driven a shift in the control of brand sentiment in favor of the consumer. While the majority of businesses continue to offer no or very poor (social) customer service via their social media channels, others are responding very effectively to this increasing customer demand.

So Read More

When you acquire a new customer, assuming they are happy throughout their lifecycle, what will they spend and for how long? It costs many times more to acquire a new customer than to keep one. Read More

Businesses spend millions each year on mystery shoppers to find out what customers experience, but are some strategies defeating the purpose? Read More

Assessing events that impact your customer service department. One of the most crucial touch points of your business is between your team and the customer. What are you doing to make sure that this is a positive touch point? Read More