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Want to deal with your customers better? Want to have a way to contact them and be a part of their lives? A business is more than selling products and services. Here are some CRM softwares you can look into. Read More

How do you define customer service? How does your customer define it and are you providing World Class customer Service in their eyes? Find out here. Read More

Ever had a customer that you felt the sudden urge to hug? That one amazing client who keeps coming back, continuously compliments your products, and is liberal with referrals to friends and family? Learn how to turn more of your everyday clients into "forever" customers. Read More

Recession-driven cuts have eliminated the position of "Director of First Impressions" in many small companies. What has taken it's place doesn't always work well to reflect the great customer service provided by the company.
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How happy are your customers? If you don't know the answer to that question then it might be time for some additional research. The best way to expand your company is to make sure you're giving your customers what they want. Here are the four fundamental measurements to apply to your business. Read More

We often hear about strategies that product-based businesses can use to save or make more money, but what about the service businesses? Sabina Ptacin shares seven unforgiveable "service business sins" that must be avoided at all costs! Read More

Make no mistake: thank-you cards are not a hunk of fossilized 1950s etiquette. They are a powerful, cost-effective marketing tool many small business owners overlook. Choose the right occasion, use a memorable card with your logo and contact information, and take time to write a thoughtful note ins Read More

The Internet and social media have made it much easier for people to vent about bad service to a potentially large audience. If you make a customer unhappy these days you can count on their other 5,000-some friends hearing about it, too. Read More

A survey of nearly 6,000 consumers by LivePerson.com on the ideal online customer experience shows that 57% of consumers are interested in live chat.? Have you ever offered live chat software on your website? Do you personally like live chat? Is it something that you would like to install on your Read More