BizSugar.com › Upcoming News › Marketing › Customer Service › Page 121

Many small businesses make the common mistake of worrying so much about finding new customers that they neglect the ones they already have. But your existing customers are your most important source of business. Not only do they keep coming back to your business, but they spread the word to new cus Read More

I often get responses to emails and articles I write, but I want to share an email that I got recently that’s another example of what I talked about in my article at the American Express Open Forum, “6 Acts of Extreme Customer Service.” After I sent out that email, Ben Bradley, who’s the Managing D Read More

As business owners, we gotta remember the customer or client, we have to remember what’s in their best interest every time they’re doing business with us. It only takes one bad experience to lose a customer, and it only takes one positive resolution to keep a customer. Read More

What are customers’ expectations for customer service when shopping online? ComScore’s new report, UPS Pulse of the Online Shopper™: A Customer Experience Study, looked at consumers’ demands for multi-channel retailing and ecommerce to determine what they want from your business. Read More

The 2012 Accenture Global Consumer Survey polled more than 12,000 consumers in 32 countries about their experiences with service providers in 10 industries, including retail, travel and consumer goods. Here’s what they found:
Read More

British Telecom are introducing a charge of £1.50 for invoices sent via the mail. This post looks at how you can incorporate paperless invoicing into your business process using CRM. Whether you charge your clients for the "privilege" of having paper sales documents is up to you! Read More

Customers remember the stores, the companies and the brands that took their time and made their experiences unique, as if just for them. Everyone likes things just for them. If we didn’t, the business of personalizing would be out of business. It doesn’t take a whole lot to make a great impress Read More

We've all been there; the shoddy product that fell apart mere moments after you took it out of the box; the impatient sigh that escaped from a phone support agent's lips. Or the worst offender, a dismissive eye-roll from behind the customer service desk. Ah, nothing like great customer service, rig Read More

This article explains the 3 Reasons Why Your Business Needs a Dedicated Phone Line. Every business should have a dedicated phone line to connect with its... Read More