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Although augmented reality (AR) can be fun to experiment with, what value does it really have for a brand? As it turns out, it can be an incredible resource for the right brand. Three major brand industries can benefit from the adoption of AR apps and site features. Here’s a look at a few of those Read More
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Good customer service is vital in order to retain current clients and grow your business. These easy-to-follow steps help focus your customer service operations by providing practical tips and methods to raise service standards in your small business. We also consider how to change behaviours and o Read More
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Even in the face of the rising usage of online self-service, the voice channel is still the preferred channel of choice for many customers. In fact; a survey from Forrester found that well over half of customers prefer to interact with a customer service representative via the phone. Contact center Read More
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This blog covers the benefits of accepting credit cards as well as addressing the various reasons businesses choose not to accept credit card payments. Read More
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The benefits promised by live chat software providers include a greater customer satisfaction, higher customer loyalty, a higher conversion rate, and lower service costs. But will these benefits also work out for your business? And what type of software should you try? Read More
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Marketing individuals have a lot of ways to interact and “read” their customers online thanks to the power of social networking sites like Twitter and Facebook. Customers are posting their unfiltered opinions about movies, books, local restaurants and brands online after almost every interaction—a Read More
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A huge part of selling a successful product or service is the customer service behind whatever it is your business is selling. Be sure you're business is getting the most business it can with these customer service tips. Read More
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Whether companies are willing to admit it or not, their customers are not willing to engage and interact with their brand in one channel and one channel only. Nor do customers’ expectations of your brand promise stay tied to a single channel. The customer has needs and wants that transcend a solita Read More
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See how our readers plan to thank their customers this holiday season in today's article. Handwritten notes, group emails and standard greetings cards top the list. Read More
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January 2013 brings a postage increase for many types of letters and packages. How does your business plan to deal with it? This post offers thoughts on a few strategies for protecting margins and customer satisfaction. Read More
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Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!








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