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"...take the actions that are good for your customers. Make clear decision decisions that put the customer first – then let EVERYONE know what they are – your customers, your suppliers and most importantly, your company. This is what people are looking for – to see if there’s more behind the custom Read More
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Undercover evaluations revealed that more customers are waiting in longer lines, with 31 percent reporting it took five minutes to reach the counter and complete their orders. This appears to be a growing problem given that only 26 percent were forced to wait as long in a 2009 evaluation. Read More
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My kids expect me to drop everything whenever they ask. My neighbor expects me to chip in for cutting down the tree that’s on their property. My parents want me to fly out for a week to help them clean their basement.

These are unreasonable expectations. And clients can be unreasonable, too.

Read More
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It’s never been easy to be a large business, when I worked at IBM the employees often described the company as “a slow moving dinosaur”. It wasn’t anything ‘personal’ about IBM, it was the fact that it was so large that it took longer for messages to be filtered down through the masses. It was also Read More
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Debbie Koenig is a entrepreneur who has dramatically expanded her swim school business in the San Francisco Bay Area by focusing on one segment of the market – private swimming lessons for adults. Read More
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Create a business that “stands out” from the rest by providing great customer service. See your business “take off” by following these simple steps. Read More
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In this blog bOnline CEO Anthony Karibian reveals the scam that customers are falling for again and again when it comes to utilities, mobile phones and others... Read More
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When customers are confused about a purchase, unhappy with a product, or have any general e-commerce concerns, they are quick to look to a brand’s social media outlets for answers. As customers turn more and more to Facebook than customer service hotlines or forms on a brand’s official site, brand Read More
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Many call centers are now offering social media monitoring for businesses as part of their services. Tracking consumer attitudes and comments on social media and responding promptly is a business necessity today, and call centers are a natural place to outsource this task.

You should research t Read More
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Much has been written about how Web 2.0 and social media have changed everything. Rubbish. The fundamentals of business are unchanged. What has altered slightly is the average attention span – and how we process information.

People are becoming ever more skilled at detecting waffle and cutting Read More
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