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Surely as a customer becomes loyal to your brand, you'd want to reward them, right? Our CEO thinks some brands are actually doing the opposite - punishing customers for their loyalty. Find out how companies are losing touch with their customers' needs. Read More
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The role of the customer service in building trustworthy online business is often underestimated. Here's a few reasons why it is a crucial part of your company's success. Read More
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There are probably dozens of reasons your customers chose your specific product or service, but in this post we discuss the main ones. Read More
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On Wednesday night, my content teammate and I braved Winter Storm Athena, and attended MozCation in Portsmouth, New Hampshire. There was one speaker in particular who blew my mind: Joanna Lord. Her presentation was on The New Customer Acquisition, something we all want insight on.

The following Read More
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A great number of buying decisions are made based on convenience. See how live chat can help you increase your sales. Read More
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The reason so many companies have used free shipping to draw in consumers is that this type of promotion increased the average order by over 4 dollars for over 52 percent of the companies surveyed. Customers are willing to add to their orders to get the shipping discounts since it usually leads to Read More
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Some of the finest companies in the world have well-defined policies about how to take care of customers. These companies understand the value of treating the customer with respect, and when customers are treated well, they also tend to behave with respect toward your company when you make a mistak Read More
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Running a small business is stressful and time consuming. Tony Cappaert provides us with 8 tools to organize your life and help you stay in touch with your customers. Read More
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It's that time again, Black Friday is just around the corner and if you read this blog you might have catch some good tips on how to improve your customers shopping experience. Read More
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The best clients come from referrals from other satisfied clients. Not only are they easy to land (they already know they want to hire you), but also they’re often ready to pay your fees because someone they trust recommended you.

Referrals come over time – after you’ve done stellar jobs for oth Read More
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Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!








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