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You might have heard some ghost stories as a child, but if you’re in the business world, there is nothing quite as scary as a bad customer. From the chronic complainer to the downright hard to handle, dealing with horrible customers can be like taking an extended vacation in Dracula’s mansion. No m Read More

In his weekly blog, bOnline's CEO Anthony Karibian shares his experience of poor customer service, and discusses the implications this could have. Read More

You no doubt know the statistics, they’re freely available, and widely shared – 50 to 80 percent of CRM implementations FAIL. Not just statistics plucked from the air, but those put forward by Gartner and Meta Group, respectable analysts who know their stuff. That’s up to four in every five CRM imp Read More

New technology and resources are enabling small businesses to compete with the big guys. You can have a tiny, new one-person company, but you don't have to act like one.

Take phones, for example. A small business owner can get a toll-free 800 business phone number and attach it to an existing ho Read More

When the storm hits, you have a customer service issue to deal with, and business change to attend to. And how you handle the eye of the marketing storm matters Read More

Outsourcing customer service in the early days of a business is not only a money saver but also a wise way of giving your company a professional image. Read More

As many successful business owners and service providers know, good customer service is critical to building or maintaining their business. Exemplary customer service helps your business get noticed. But no matter how great your service or product happens to be, bad customer service can bring your Read More

Think customer service is hard? High end hotels like The Peninsula Beverly Hills and The Lanesborough London make customer service easy. Apple is . . . trying. Read More

When you give your word to your customers, do you stay true to it? In this post, here are five easy ways you can be sure you do not under deliver and lower customer satisfaction. Read More