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As today's retail landscape continues to evolve, retailers are facing many challenges. Get the solutions from Industry Insights' expert columnist, Gilon Miller. Read More

Big Trouble in The Airline Business . . . Make sure to click through to the comments! It's the death of customer service. Read More

Do not let the opportunity of giving your appreciation or gratitude to your customers just pass you by. Instead, take it as a chance to make them feel more valued and appreciated. You ought to give them a great customer experience and not just a great product or service. Read More

If you believe that "the Customer is Always Right," then you are likely crippling your customer service effectiveness. It's time to snap out of it and stop the madness before it's too late. Read More

No matter your specific industry, business goals, or annual revenue, one thing is for certain… your business is nothing without your customers. So shouldn’t that always be the #1 priority? Sometimes it’s easy to forget when you’re faced with the daily hurdles of running a business. Read More

A French phone company mistakenly charged a customer nearly €12quadrillion, and when they were alerted to problem suggested she pay it in instalments. In a case of robotic customer service, it seems all common sense went out of the window. Full story here. Read More

We all know that policies are instituted for a reason—to protect the company and reduce the risk and liability. However, policies can also cost money. Learn what not to do when instituting customer policies from small business expert Kelley Robertson. Read More

Have you ever wished that all customers had a set of rules to follow before entering a store, restaurant, or any other place of business? Look no further. Read More

bOnline's CEO Anthony Karibian explains why small businesses can no longer rely on paper files for customer information, and reveals how even the simplest CRM system can help companies add the finishing touch to customer service. Read More