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Ever find yourself frustrated with a client?  Ever feel as if a client may be frustrated with you or your business?  The culprit of this mutual frustration may not be the clashing of ideas, personalities or even egos.  It could be something as simple as a lack of understanding in the communication Read More
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Salesforce has announced new features during this years Dreamforce: What are the benefits for small business owners? Read More
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In today's rocky economic climate, women that decide to work from home should always keep an eye on both new and existing customers to make sure that they are up to scratch and worth investing in. Doing homework on new or existing clients is in fact pretty easy and doesn't cost much: all that's req Read More
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Few business leaders see what actually happens as a customer moves from one interaction to another or from one face of a business to another.

Failure to align customer experience channels such as phone, chat, online, and in person can result in a two-faced business.

Do you know how your cust Read More
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This first post covers the Salesforce.com’s vision and announcements, and my perspective on them. The second post, which will be up in a few days, will cover how Salesforce’s ever-expanding ambitions translate and apply to small and medium businesses (SMBs). Read More
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Trademob, a mobile app marketing platform, found “that 40 percent of clicks are essentially worthless, creating a conversion rate to install an app from an app store of less than 0.1 percent. Trademob found that 22 percent of clicks are accidental, while 18 percent are fraudulent.” While Trademob’s Read More
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This is a Desk.com tutorial videos series which aims to educate users about product features and specific functions.

The objective is to help users to increase the benefits that they can get from Desk.com and give insights about Desk.com´s features and usability. Read More
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In today's multichannel world, customer experiences can have a huge impact on brand value. Want proof? Check out these eye-opening statistics. Read More
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Cloud-based hosted CRM software enables businesses of all kinds to get the most from their customer data. Instead of having the data sit in your computer system doing nothing you are able to mine the data to provide a personalised service to your client base - giving them great service whilst maxim Read More
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If your small business is a restaurant, retailer, salon or bar—the type of business that relies on local customers and word-of-mouth—you’ve probably had some experience with review and ratings site Yelp!. How much weight do Yelp! reviews carry with consumers? A study by University of California, Be Read More
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Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!








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