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Terrible customer service stories – everybody has one. Whether they involve haggling with shady salespeople or navigating through convoluted call centers, these experiences show one thing in common – a lack of respect for the customer’s needs. This can be the kiss of death for budding entrepreneurs Read More

Social media is permanently changing the customer-business relationship, giving consumers more power than ever to voice their opinions and shape a brand’s fate. However, when it comes to customer support, is social media leaving the customer behind?

With live web chats, customer support pages on Read More

Sourcing business from within your existing customer base is much cheaper than finding new customers. But if you expect your customers to keep coming back for your services, you need to be more than ok. You need to be awesome. Read More

Ever gotten a free pen from a business? Or key chains or a refrigerator magnet?  Maybe a can holder for your beverages?  Notice, all those little freebies seem to have the company’s name, logo and contact information, whether it be a phone number, website or email address.  There’s a reason for tha Read More

What are the five mistakes that new freelance writers tend to make only to regret it later. See what they are and how you can avoid them. Read More

In mid-2012, most customer service is still being delivered this way. A customer has a question and calls your call center. Your representative helps. The customer hangs up and your rep waits for someone else to call. That is all about to change. Read More

What is the best way to conduct customer service if you are just a small store? Here are some tips and tricks that we use with our online shop. Read More

SimplyCT calls itself Call Center Communications– as they are adamant that the solution is more than just a Customer Service Solution, as it is a very robust application for the small to mid-sized business. Read More

Chances are that you are already working hard to make your customer service experience smooth and speedy. But are you trying to make it consistent too? Inconsistency can drive your customers to distraction. Here are a few examples of what can go wrong. Read More