BizSugar.com › Upcoming News › Marketing › Customer Service › Page 135

Can you say, Cardinal Sin?!  If you have to remind your clients who you are and what your business has provided for them in the way of services or products, you are not taking care of your relationships with them like you should.  Did you think that once services/products were rendered, you could m Read More

We asked Micah Solomon, one of the leading customer service expert, a few questions about himself, what are the main elements of good customer service, the importance of self service and where to learn more about customer service topics. Read More

We’ve all had that customer or client that we couldn’t wait to finish up with and remove from our lives.  They were the ones slow to respond, argumentative, paid late, canceled frequently with little to no notice, always had an issue with our work or services, and never acknowledge the time we spen Read More

Do you have questionable customer service? It's a vital part of any business no matter what you think, you can gain a large amount of business from simply having personable, friendly, helpful customer service.
Read More

Customer service is one of the most important aspects of your business. Having good customer service will increase your sales by creating repeat customers and fans of your business. This article explores the seven mistakes that your customer service is probably doing. Read More

Summer is vacation time, and everyone on your staff deserves a break. Yet when your people are away from their desks, some preventable customer service glitches tend to crop up.
Read More

It’s an inevitable part of every customer service interaction: In order to get a satisfactory resolution, you’re going to have to get angry. This approach to customer service is a marketing catastrophe for organizations and it needs to stop. Read More

Small businesses are very good at customer service—a consistent theme that we’ve seen in the Small Business Success Index (SBSI) Survey results since 2009. What has changed, however, is the way customers communicate in today’s hyperconnected world. Customer feedback has moved from face-to-face feed Read More

This is a free e-book which aims to help small to build powerful customer relationship. It educates about how to implement CRM tools to daily operations and how to integrate social media into existing CRM strategies. And much more... Read More