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This article questions the need of small business for customer service agents. Moreover, it presents the functionality of customer service and customer support applications. Read More

Implementing a customer service plan for your small business takes time, organization, and effort. Follow this advice to improve customer service. Read More

Why you should not have an American Corp mentality if you want to succeed with your online business. Read More

Recent research shows that the #1 reason customers switch suppliers is simply because of feeling neglected or under-appreciated. Read More

The Olympics are here! People are excited to support their favorite athletes, watching the back stories, and cheering them on from the couch (or the computer or iPad). It’s also the time for great Olympic marketing and advertising. There are several ways to bring the Olympic spirit into your busin Read More

Do you need help answering the phone when you’re busy taking care of customers? If so, then you might want to consider an answering service to help you field and triage incoming calls. With trained professionals available throughout the day—and during nights and weekends—an answering service can he Read More

In order to succeed in business, you need to bear in mind two things, Quality customer service and quality products. Businesses should bear in mind that customers are the life line of their company. So how does quality customer service result as a quality product? Read More

Take a look at our Little Customer Service Encyclopedia!
It’s important for business owners to be aware of the terms used in their trade, so we thought we would create a handy and fun way to learn definitions of common customer service terms, as well as an easy way to find popular customer service Read More

Calling customers to follow up after they have complained or made a purchase can provide you with some significant benefits. Yet what questions belong on your phone survey, and what is the best way to conduct it? Read More