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WOW your customers and you'l be able to give them a memorable and lasting last impression that can help you spread WOM. Read More

Technology has been streamlining store processes for over a decade now, from cell phones to self-checkout machines to tablets. Each device is created with the goal of making purchases quicker and easier in order to provide excellent customer service. Tello and Pay by Name by Square are two tools th Read More

So what can dealing with a toddler teach us about delivering better service to our customers? I’d like to share a few observations that I’ve garnered from my life with my spirited daughter. Read More

Scott Hintz, the co- founder of TripIT offers some sage advice on how to approach your business in terms of customers support, hiring and attitude. Read More

I’ve discovered Curry’s Auto Service, a local small business that carries on a conversation extremely well with the community and customers via a blog, Facebook, and Twitter. They even take pictures of cool customer cars and post them on Twitter!

Curry’s Auto Service has locations across Norther Read More

Tips on how to use social media for customer service. Engage, monitor, and solve customer issues as complaints are raised. Read More

Building a brand that your customers can trust is the major difference between your businesses success or failure. What kind of brand do you have? Read More

Have you ever considered that something as simple as how a retail cashier can have a big effect on the customer experience? These seemingly insignificant exchanges can spell the difference between a loyal customer, and one who won't come back. Read on... Read More

Businesses today need to use innovative technologies to remain efficient without disrupting customer experience. This is leading more companies to deploy interactive voice response solutions, which combine automation with self-service portals. Interactive voice response systems can detect both voca Read More