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Here's a shock. Most SMBs have it all wrong. We think what we sell or make is what we do. No, that's completely wrong. It's always been wrong, but even more so now because it's so easy for someone else to do the same thing you're doing and probably cheaper. No, most of us are actually in the custom Read More

Strong guarantees and prompt refunds are customer service best business practices that protect future cash flow and your valuable customers as assets. Does your refund policy suck? Read More

Does your welcome really welcomes your customers? Learn how to make your clients or customers feel really welcome and appreciated. Here are simple ways to attract more loyal customers and keep them coming back to always do business with you. Read More

“Stop Trying to Delight Your Customers,” a downloadable article, is available online from the Harvard Business Review. The study contains eye-opening case studies about companies that have dramatically improved service by anticipating customer’s next problems and solving them on the first call.
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To make your customers love you, you need to love them first, and loving starts from knowing. Invest time, effort and attention to getting your customers’ details. Know what they what and identify what they need Read More

Live chat not only grows your business, it also increases repeat custom. The software is easy to use and will increase customer satisfaction. Read More

If you are wishing to make your customers feel special to generate more sales and increase your profit, then you are heading in the wrong way. To really make your customers feel special, you’ve got to treat them more than just buyers and you’ve got to make yourself more than just a seller. Read More

Are you making sure that your new business makes a strong first impression on its prospects? Find out how to ensure that this is exactly what happens. Read More

Showing your clients that you care about them should go beyond the first sale. Follow these tips to show your love to your small business' clients. Read More