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I’m all for Capitalism. I know that businesses has to make money. But there is a way of doing business that has been lost in the Large Corporate world. Some might call it a loss of humanity, others will call it greed, I just think it’s a lack of vision. Read More

This article explains how a cloud-based CRM solution can be a real asset to your organization in terms of ensuring that data remains consistent throughout all departments. Furthermore assigning data ownership within the CRM solution puts all users in the picture as they are able to see who is worki Read More

Watching everyone else get served, you ask yourself: why can’t they make this faster? Why can’t they put more staff on? Why is my time being wasted in this queue? The truth about consistently good customer satisfaction is much simpler than you think. Read More

Your small business customer service team can improve its skills by taking advantage of online training resources. Here are some suggestions. Read More

Getting customers when you're starting out can be difficult. Follow theses steps to earn the trust of customers for your small business startup. Read More

The WOW! Factor is so important for a small business that it needs to be incorporated into customer relationship and marketing plans to win customers. Read More

The customers of a business are what the business is really about. A happy and satisfied customer is a loyal customer. Here are some tips to ensure that you’re taking care of them. Read More

What kind of customer service do you expect from small businesses (and what kind do you provide)? Emily shares her experience, and opens the floor for feedback. Read More

Bosses can learn a lot by going undercover in their own company. However, I don't think that you need to go undercover to obtain valuable information that can help you... Read More