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An article that highlights the uses of an on-demand CRM solution to resolve customer enquiries quickly and easily. Regardless of the platform you are using to communicate - telephone, livechat, social media, email and so on, a hosted CRM solution holds vital customer data which can be accessed from Read More

If an entrepreneur wants his business to become successful, he must realize what benefits his clients expect to get by using the products or services he provides. Read More

We all want happy customers. Not only because of revenue but because of reputation. Learn 5 ways to improve your small business' customer service. Read More

When thinking about customer service in your home-based business, remember to have the right attitude, enthusiasm and commitment. Read More

You need to determine where to draw the line with respect to customer’s rights vs. your business needs. It is reasonable and fair to have it work on both sides. Read More

Customer service need not be complex algorithms to devise value added schemes. Just practice principles your 10 year old can teach, and customers will love you. Read More

Customer experiences are the main thing separating your small business in the world. Here are 10 ways to do it that cost little & pay you back repeatedly. Read More

I believe customer engagement is the key to customer retention in a competitive market place. Here are three CRM strategies you can use on your Facebook page… Read More

Most people who vacation at Disney theme parks come home with very positive impressions of the customer service they received. So I was interested to learn that the Disney Institute, the educational wing of Disney, offers a training program for businesses called Disney’s Approach to Quality Service Read More