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While it’s still “only” November, you need to be on your gift giving strategy for your business. It’s customary to give clients gifts, as well as employees and service providers. Here’s what you need to know to make everyone on your list feel appreciated. Read More

“Achieving Excellence in Customer Service: The Brands that Deliver what U.S. Consumers Want,” a downloadable free report* from J.D. Power, is no lightweight study. J.D Power, in fact, states that its findings are based on “feedback from hundreds of thousands of U.S. consumers."
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Research shows that the most-trusted companies have higher revenues, profitability and shareholder returns. Here are five principles leaders can use to inspire trust in themselves and embed trust in the daily cultures of their companies. Read More

A contact center is a very nifty solution for firms that seek to improve their call-answering capabilities. Read on to know more about this. Read More

Whatever happened to real customer service? Not the kind of service that leaves you feeling sorry for the waiter/waitress who acts like a servant and seems afraid of … afraid of what or whom? Read More

Review of Zendesk a help desk and customer service online application. It offers great client support, training and features to become more “helpful” with customers. Read More

The Social Customer - Interview with author Adam Metz. Part 1 of 5 on great ideas about the social customer. Read More

Harness the Power of Your Happy Customers

The best form of marketing for any business is when an actual human being validates the experience of the product or service. There will always be times when customers may not have the access to another human being to talk directly and get a recommendati Read More

Some of the most important elements of great customer service are often forgotten. Are you acknowledging these in your business? Read More