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It may seem like a no-brainer but your departments have to coordinate their efforts if you're going to participate in social media successfully. This process is referred to as unified communications. It's a set of products combining the real-time communication services within your organization, inc Read More
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Feedback from your customers, whether it's positive or negative, can improve your small business. Here are 4 ways to keep the lines of communication open. Read More
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Sabrina shares her top three tips for keeping a warm and professional client relationship on the Small Business Bonfire. Read More
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“I hate the words `I can’t!’” a friend said to me recently. Actually, she was kind of yelling, but she was right to be ticked. A few hours earlier, she had called an online retailer to ask whether she could return a coffee machine. Read More
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Griffin Hospital earns customer loyalty, and accolades, by creating customer experiences. Griffin Hospital's efforts to understand the lives of patients and Read More
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Groupon isn’t a free path to riches and new customers. It is a great way to get new faces in the door or on the phone – but monetizing that relationship – getting more from it than the value of the Groupon – is up to you and your planning. Read More
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Customer loyalty programs can either make or break you. As a business owner, it is on you to ensure your business succeeds. Your business depends on your customers. Make sure you’re treating them right with this great idea! Read More
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Good services to customers are what will distinguish you from other competitors in your industry. Keeping customers for life means building a relationship with them; and by a relationship, it means a long-term one, for that matter. Read More
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What is one of the most important critical success factors for a small business? To me, the answer is customer support. How to improve yours? Read More
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Growing up on a family farm wasn’t glamorous, but it did teach me a lot of valuable lessons.

Today, I’m the founder and CEO of Intertech, a technology consulting business. Here’s how my “home grown” wisdom is put to use every day in running my own small business. Read More
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Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!








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