BizSugar.com › Upcoming News › Marketing › Customer Service › Page 161

The customer isn’t always right, but it’s our job as business owners to make them feel like they are always important. The process of firing mismatched customers is not pleasant for either side and is to be avoided at all costs. If it has to happen, use tact, courtesy, and professionalism and off Read More

Customers are keepers. I will list 7 things that will help companies do just that. Mastering them can lead to long lasting customer-business relationships. Read More

Net Promoter surveys can be really helpful but you can easily make the scores worthless. Don't poison the well by asking for scores or explaining the scale. Read More

Learn three necessary customer service procedures for customer service recovery and provide superior customer service quality in resolving customer complaints. Read More

Marketing consultant Bruce Temkin defines a “Customer-Centric Organization” as “An organization that continuously aligns its resources with customer needs.” But how do you get that alignment to happen?
Read More

Meetings with major players are imposing enough, don't let the proper gift be a hang up. A simple gift can go a long way. Read More

Discover the main reason for most of the client relations problems and simple solution to overcome it. Read More

We just distilled a small group of wise customer service tips from Tom Peters. Here they are for you to review.

Read More

We all love to receive a referral but is a networking site really the best way to go about it? Read my thoughts and tips. Read More