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Louise follows a great model taught by Warrior-Preneur to increase facebook biz page activity! Meet my latest Lou Loves Learning! Facebook Fan of the Week Franziska San Pedro Read More

One thing about delivering great customer service is that if you ignore customers and waste their time they'll be pissed off and stop doing business with you. Read More

In today's post John Jantsch covers the importance of allowing your employees to make mistakes, and how you recover from them is what defines you as a brand. Read More

I learned a lesson at Harvard's Smaller Company Management Program that profoundly affected my business outlook.

Early one morning, a hundred top company executives gathered in an amphitheater for a class in marketing. The professor asked several of us what we sold in our respective businesses. Read More

From time to time, businesses need to charge fees to cover costs. Next time you must charge your customers some fees, think about how you package it. This can make a big difference. Plus, more insight to pricing and why we pay what we do.
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In today's post John Jantsch covers the importance of focusing on the now - including ideas like feeding your head, giving in, and giving out. Read More

Retaining clients should be a top priority of all companies because repeat business is far more profitable than trying to get a customer for the first time. Here is a great idea on creating customer loyalty by holding an event. Read More

Almost every company should have a customer loyalty program. It is one of the easiest ways to continually drive repeat business. Here's a way to do this at the point of sale. Read More

Mobile Marketing is becoming huge and as such, why not incorporate it into your customer loyalty program. Here's a video to help you get started. Read More