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Even though customer service has been overlooked by many businesses in the past, one thing that I have seen from the old school way of doing customer service is the representatives are very micro-managed. Some will say that is the only way to run a customer service department, especially your call Read More
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Have you ever thought about using email as part of your customer loyalty program? You can capture your preferred clients email address and names and incorporate this into a customer loyalty program. Read More
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It seems like with all this waiting, there should be some opportunities here, too. It’s likely your competition is not even thinking about this stuff, because they are waiting for other stuff. Use wait time as a chance to impress your customers.

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We've forgotten how to incorporate trust in our business transactions. Here's why we need to bring it back. Read More
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Most companies focus their efforts on going after new business and often forget about their current customers and how much revenue that they bring in. Retaining customers should be your primary focus. Read More
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This article is about how one simple gesture can lead to a customer for life. We all have moments when we are faced with either deciding on a product or service; and when it comes down to choosing, we ultimately choose the business/person we have grown to trust.

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Where are your focusing your efforts on gaining new clients? Do you have it backwards? Your efforts are focused on new clients as opposed to maintaining current clients. Read More
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Are you recognizing opportunities to improve customer service standards on a regular basis? Or are you so busy with the daily routine that you’re missing key opportunities? The Temkin Group, a brand and marketing consulting company, recently analyzed data from 292 companies and pinpointed these six Read More
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If you had any sense you would say “Why, what’s the benefit?” and possibly decide not to listen. Well, you should do, because I’m going to tell you about a tool that although will take a small amount of time and effort to put in place, will also lead to vast improvements to your business, in terms Read More
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In this week's podcast, John Jantsch interviews Micah Solomon on the importance of Customer Service to any small business. Read More
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Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!








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