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This is a guest post of mine... Many small business owners have succumbed to the customer service craze, putting tons of money, time and energy into their efforts. While these are all vital aspects of running a successful small business, I wonder if we are going too far these days. Read More

A promise to a customer needs to be delivered. Customer satisfaction and customer loyalty are predicated on the delivery of that promise. If your business does not delivery on it, your customers will eventually get fed up and leave. This is a personal tale, with a lesson for us all. Read More

Cheri Baker hits the nail on the head: "Every time I order coffee from the pleasant employees behind the counter, the same thing happens. The kindness in their eyes fades to nothing, as they recite the following phrases with robotic consistency.
'Would you like to make that tall single a tall doub Read More

Free Teaching Tools for Customer Service Training. Customer service professionals interact with customers on a constant basis via email, telephone or in person. They are expected to take a genuine interest in the satisfaction of the customer by... Read More

When I started my business, Customer Relationship Management meant phone calls, face-to-face meetings and follow-ups. When I got to the point where I needed an effective way to build a customer database, I couldn’t find a user friendly platform to track sales processes and share with my team. Read More

A look into the current uses of mobile technology for hotels, specifically Air2Web and how it is used as customer service and marketing tool. Read More

Guest Blogger, Lauri Saitz answers the dilemma every business owner eventually faces, What to do with an Unhappy Client? Read More

The next time you're in Spokane, WA and hungry for breakfast and looking for great food and great service and you don't mind practically sitting on the lap of the people in the booth next to you and also don't... Read More

Do you know what impact your staff could be having on your sales? They are your front line when dealing with clients, so make sure that they are doing their job. Read More