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Warning – rant enclosed!

I just got back from a family vacation in San Diego. We spent a week going to the Zoo, Lego Land, Disneyland and Sea World. The experience was full of fun and we made a lot of great memories. This blog is about the trip there, and how our national airline treated us as c Read More

How to create an effective hotline message that will lead to you making enormous profit in your business in less time. How you structure your voice message is the little-known secret for making big money with you answer machine. There are literally hundreds of ways you could use a hotline in your b Read More

Do you ever get customer complaints? How do you respond to them? Why not use them to your advantage and gain a happy customer. Read More

Service is one of the best and most effective tools in your competitive arsenal. Don't underestimate its importance. Instead, suit up, get out there and kick some competitive butt. Read More

The person in your company who has the initial contact with your customers has the power to delight or disappoint them. And the way your customer is treated when they first contact you, whether it's by phone, email or in person, will determine whether they stick around to hear your sales pitch or h Read More

When customers don't pay, it can bring a business' operations to a grinding halt. But how should business owners handle their previously loyal customers who are now facing financial hardship- especially when the business is small and the customers are local? ... Read More

Picture this: You are a satisfied customer, maybe even a long-term customer, and suddenly this business that you have grown to love is no longer performing to the level of expectations that you are accustomed to. It’s not that it was just one thing that may make you question whether you still want Read More

What's your customer service like? Putting yourself in your clients position, you will get an understanding of the pains they try to solve. Read More

Small business consulting and leadership coaching company, clutch consulting llc, tulsa ok, writes about the importance of great service regardless of the economic and business climate. Read More