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Tips to help you stay on top of online inquiries to your business, including a great tip to help deal with spammers. Read More

Everything we do in business is marketing; from how we answer our phones, to our billing, to how we treat future and existing customers. Marketing is about more than attracting new customers to do business with us – it s about keeping, nurturing, and “wowing” the ones we have so they buy from us Read More

Every employee from the executive team down the line can be a conductor or narrator for your brand. Each one has the ability to impact the lives of your customers, and each can help you achieve a new level of word-of-mouth marketing. Read more in this post! Read More

You don't have ideas on what to write or how to engage your community. We've all been there. The good news is it's simple to keep your community engaged by understanding the three ways to produce content and keep visitors coming back to your site. Read More

When delivering products or services to customers, it is not enough for business to simply do the basics. With the level of choice in the market, it is vital - especially for smaller businesses, to go that little bit further to ensure customer satisfaction and on-going business success. A lesson fr Read More

Many businesses like to advertise that they have excellent customer service or top service records, but what does this really mean? More importantly what does this mean for customers? Read More

Tis the season....our good friend and amazing social media expert Tommy Walker of Tommyismyname.com is offering up an amazing gift! You all, I'm sure remember Tommy from his amazing weekly expert column and his vlog on social media networking. Needless to say, Tommy knows his stuff....and this week Read More

One of the key pieces to successful web customer service and support that I emphasize a lot is how effective video tutorials can be for your customers. When a customer first starts using a new product and they run into difficulties many will usually first try to solve the problem themselves. If the Read More

“Loyalty” is a hot business buzzword right now. If you want to get and keep loyal customers as we move into 2011, you need to know the top trends in loyalty marketing. Loyalty 360—The Loyalty Marketer’s Association recently released its top loyalty marketing trends for 2011 in Incentive Magazine. H Read More