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Building reputable relationships with customers matters a lot in business. And if you are not able to build the right relationship with them, I doubt, if your business will be a fruitful one.

As a business owner, you must always try to build the right relationship with your customers in order to Read More

A very simple (and fun!)N illustration of why it is important to know your target market before advertising. Two demographics will see the same message, but receive two different messages (especially mean and women). Read More

Imagine that you are part of a solar system in a universe that is always in motion. That's the idea put forth by Debra Ellis of Wilson Ellis Consulting. Beyond just marketing, how does it fit into the overall picture of your business and how you interact with your customers. Read More

More then ever what your customers want is an answer to their questions; that of course is the best thing that you can provide the customer, but at times your customer service/support reps are going to have to put a customer on hold, get back to them later or simply say no because after all we can’ Read More

Social media can be your means of advertising or brand awareness. However, more commonly it is your means of creating and/or sustaining a close customer relationship. Social media has become an avenue to connect with your target market outside of the normal and expected constraints of business. Read More

The Customer

It's not about you, but all about me
Look around, I'm here and there and all you see
Tell me where, tell me why
A great story is the reason why
Control is over, join the crowd Read More

Lesson learned: contacting a customer service call center sometimes brings out the worst in us. Here are a few tips to lower the stress level (for both parties!) in a customer service interaction.

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Bit.ly bundle will allow user to share multiple links with one short links. You can not only create a bundle but you can rearrange, add and delete the links from the particular bundle you have created. Read More

Today I’m thrilled to present to you the first-ever Social Media Explorer Report. “Customer Twervice: Exploring Case Studies & Best Practices In Customer Service Efforts Using Twitter,” surveys 10 companies using Twitter for customer service and attempts to present insights and best practices for y Read More