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In these tough economic times, it may seem like a false hope to create an environment where your customers not only freely pay you for your product or service, but do so eagerly and gratefully. Ah Contre’ dear business owning friends….it perhaps is easiest in a tough economy to produce this type of Read More
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Want your staff to improve their customer service skills and deliver excellent service? Then give them a pat on the back for their efforts.

All small business owners dream of having stellar customer service marks, increasing profits and customer retention, and developing sustainable customer lo Read More
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If you have great communication skills then outsourced customer service is just for you. There are a number of companies that put in a lot of effort but yield little result in marketing and are now tapping other options such as mailing lists, sales calls and web sites of private individuals to prom Read More
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You have to value your clients, naturally and practically anyone in business knows and understands this rule. What’s little known though, especially amongst startups is that your clients also present a value to your company. Read More
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Create a Q&A niche site can leverage businesses, now it's easy to do so using a platform like WordPress, our version is relevant to blogging niche, it's a real try to create a supportive blogging community. Read More
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The outsourcing of customer relationship management services may not be as high in demand as it was a few years ago, but then, according to a report by the Global Industry Analysts (GIA) global call center revenue is bound to reach $189.3 billion by the year 2015. Which is why it is unsurprising th Read More
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Today’s customers expect an around-the-clock commitment from the companies they do business with. Just as important, customers want a variety of tools to get the help and information they need.

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In this increasingly competitive global business marketplace, it has never before been more important to offer a high level of customer service to your customers. After all, in many cases, the quality of customer service you provide will be the one thing that sets your business apart from the compe Read More
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Marketing can be confusing for small business owners, especially when it comes to the internet side of things.  There are all types of marketing out there for small business owners to take advantage of but which one do you choose? Read More
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Even in times of economic trouble, Walmart manages to come out on top, and not only in sales. According to a recent survey of U.S. companies by MSN Money, Walmart is rated near the top for excellent customer service. Walmart has gone from a 45.5% positive customer service rating in 2008 to 56.9% in Read More
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Share your small business tips with the community!
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Share your small business tips with the community!








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