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Customer service can have a big impact on business profits - and in some instances can even determine the success or failure of a company. It is well worth a business owner's time to discover ways that they can improve client relations and deliver excellent customer service.
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With the global financial crisis concluded and countries continue their recovery, outsourcing destinations such as the Philippines, Australia and Chile, are expecting a better outlook for offshore contact center services this year and the next. Read More

The idea of “adding value” popped into my head. At first glance, adding value certainly sounds like a good thing—not so much the “adding” part as the “value” part of the concept. I subscribe to the theory that reducing customer effort—making it quick and easy for me to do business with you—builds l Read More

With the immediate and ubiquitous nature of the Internet, it's more important than ever for small business owners to join the conversation online and help to manage their company's reputation. Get tips from Marc Karasu on leveraging customer reviews. Read More

Uh oh. Today I’m going to appeal to your softer side. You might want to get a drink and sit down for this one. But trust me (you trust me right?) today’s story could transform your business. Read More

It’s a well-known truism in business that the great majority of revenues come from a relatively small percentage of highly loyal customers. But in addition to bringing in profits, those people are also a great resource for your customer satisfaction research. Read More

Effective customer communication is about talking to them in their language. What is the impact that your project is going to have on their business? Talk in their language and not that of your business. Read More

Are you a wimpy biz on the block that doesn’t notice when people put you down? Train hard and defeat suckiness with customer service kung fu! Read More

Now more than ever having a top-notch customer service system in place is a must for any business. The customer wants to know that if they ever have a problem or question about what you are selling that there is a qualified person available to answer their questions. The first thing that many peopl Read More