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Here are some simple "dos and don'ts" when handling complaints from customers. These tips will keep you out of hot water and customers smiling. Read More

Whether you’re doing business online, in-person or both, what you do is a reflection on your business. As an entrepreneur or small business owner, it is especially important to ensure that what you do in your personal life does not reflect negatively on your business and/or professional image. Read More

Here is a list of ways to get more positive responses from your clients when communicating via email. Read More

Three great services you can try to help you dive in and better understand the: needs, thoughts, interests, friends, and lifestyle of your customer. Read More

Are you a Maria Middle America? How about an Empty Nester Helen or Charlie? Maybe you’re even a Carrie — Young Urban Woman. If you shop at their store, Best Buy has a nickname for you. Read More

As you add more customers and employees, you add links to the customer service chain, creating the potential for growth and the potential for poor service. That's why creating a customer service policy is so important. Here are some steps that can ensure that your clients receive excellent service. Read More

Are you listening to, or shouting at, your customers online? If the latter, it’s time to stop, especially if you’re trying to incorporate social media.So if you’ve been “shouting” at your customers, it’s time to stop, especially if you’re trying to incorporate social media into your marketing strat Read More

Do you remember when you were little, and the circus came to town?
It was spectacular.
The circus, for all its excitement — the animals, the trapeze artists, the clowns, the daredevil acts — came into town, did a few shows with some cool stunts, and then they left Read More

Blog is a personal space, rather a personal diary, with the difference that it is not a closed diary but one that is open to anyone to walk in and read and leave a comment. There are various types of blogs, some are business blogs, and some are social networking blogs. Some blogs are personal some are professional but most of them have a theme on which the contents are based. Creating a blog is easy, even a child make a blog Read More