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With the help of online outsourcing, you definitely are making more profits without investing on expansion of infrastructure. These would have otherwise burdened you unnecessarily, and hampered your growth prospects Read More

Small business lending is adapting to survive. Small business loans are an endangered species during the credit crisis, a stubborn legacy of the financial meltdown, housing crisis and Great Recession. But small company credit is making a comeback in unconventional ways, even as a miserly banking industry holds back the U.S. economy as it tries to fight its way out of the recession. The latest innovator is Sam's Club, which announced a program to offer small company loans to its members.
Post resource: Small business loans adapt to survive credit crisis at Sams Club by Personal Money Store Read More

How is your front line staff handling interactions with your valuable clients? Do you know how much they might be costing you in with poor customer service? See how one hotel is potentially missing $33 million in future revenues each year because of poor service Read More

 Companies with over one thousand employees cited three main challenges to engaging customers on social networks. Getting management buy in was chosen by forty percent of those respondents. But the two answers selected most were determining appropriate key performance indicators/metrics (51%) and understanding customer expectations (49%). And while understanding customer expectations was the most cited challenge at companies with fewer than fifty employees at 60%, developing key performance indicators and metrics fell way down in importance to 15%. Read More

The Art of Retaining Customers What does it mean to have a customer-centric business? It means much more than the old adage about how the customer is always.. Read More

Looks at some examples of poor customer server and then, explains why good customer service is a waste of time and money for most businesses Read More

Isn’t it true that the greatest businesses that we love to buy from focuses on the customer experience? Take Zappos, for example, don’t you just love the service you get when you call their customer service department? How they will do almost anything to make sure you have a great experience buying from their company. Or, how about Starbucks? Right away you are drawn into the relaxing and comfortable environment of fireplaces, sofas and friendly knowledgeable staff. These two businesses have it down to a science. They understand the importance of building a business around customer experience Read More

Small businesses may have limited budgets but there is one area they can compete head to head with big companies. The secret: Customer service Read More

In his post about gauging client satisfaction, Robert Armstrong provides some helpful tips for gathering feedback from your clients to help you improve your law practice. While I am a big believer of gathering regular feedback from customers, in the.. Read More