With the success of social media, connecting with customers has become one of business owners top five priorities. Customer service reviews are a great way to not only connect with customers, but to get valuable feedback as well. Here are a few tips from one Insurance Agency Read More
An efficient invoicing process is essential to maintaining a healthy cash flow. Smart invoicing can significantly shorten the time between when you complete a project and when you get paid for it. It can also reduce the time spent sending invoices and handling payments. No matter what your current invoice process is, you can take steps to help improve both timely payments and customer relations. Read More
You’ve heard it before and it still rings true in today’s business world: it’s less expensive to keep an existing customer than to attract a new one. In fact this old maxim may hold even more water today due to recent economic belt tightening. So what can you do to boost your customer retention program? Read More
If you are a successful business owner, undoubtedly there will come a time when you will grow to a point that you have to start making some very important 'customer' interaction decisions. Your time will be highly taxed, you'll wake up to 100's of customer emails daily, you're ability to provide the same personal customer conversations and service will seem impossible. You will face what seems to Read More
The 3 A’s of customer service that will make your clients happy and let you keep them for a long time or even your lifetime. Included is a quick overview of the recent Southwest Airlines and Kevin Smith customer service incident. Read More
Have you looked at Undercover Boss on CBS on Sundays? The premise of the show is that the boss spends a week undercover with the front line employees to gain a better understanding of what is going on in his organization. It is really an eye-opener! Read More
This Sunday’s episode of Undercover Boss, focused on GSI Commerce and it’s CEO Michael Rubin. It’s all about direct marketing, customer service, call center training and shipping and fulfillment. Lots of great nuggets of info to learn from here.
Watch the episode for free click here Read More
Ignoring or mishandling customers who complain can be the downfall of your company. Yet, unsatisfied customers, when satisfied, are ten times more loyal to the company than happy customers. In fact, they often become vocal brand ambassadors for the company. Includes Video and Top Ten List to capitalize upon this opportunity. Read More
Barry Moltz, author of BAM! Bust-A-Myth: Delivering Customer Service in a Self-Service World, answered that question recently. Who better than Barry to answer this? His book, a great book, lists 19 customer service myths. And he busts them all. But these were his 3 favorite myths. Read More
In today’s highly competitive business environment, understanding your target audience and how your product or service offerings differ from the competition’s is especially important. That’s where customer satisfaction research comes in. You need to ask your customers how your company is performing in their eyes, rather than make an educated guess about what they think of your business. Read More

Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!