nnovation is often also viewed as the application of better solutions that meet new requirements, unarticulated needs, or existing market needs. This is accomplished through more effective products, processes, services, technologies, or business models that are readily available to the markets. Inn Read More
A satisfied customer not only keeps coming back to your business, but also brings his friends and families. How can you keep your existing customers happy. Read More
Beginning Monday Oct. 23, NextCon 17, the event held annually by cloud communications company Nextiva, has narrowed its focus this year. In stead of being just another business conference, the company has decided to tweak its event to target the topic of improving customer experience. Here is more Read More
In this post, Ben will going to outline the three methods you can use to gather feedback for your company. These are three methods they’ve used in the past as their business has evolved, so the complexity and usefulness of each method is higher than the last.
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Every SaaS company pours mountains of resources into building a sales team, creating efficient sales processes, and optimizing sales emails.

That’s because the most direct way to impact your revenues is by making sure your sales processes are as tight as possible.
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Customer Success. It sounds great. I mean, it definitely has a nice ring to it. But, what does it really mean? I’d say it’s obvious every company should want to secure the success of their customer base- a company simply can’t survive without happy customers. However, to many people (ahem… me!) thi Read More
You and your customers have the same goals. They want the best possible experience with your company, and you want to give it to them. But any customer support agent is bound to run into trouble delivering that experience sometimes. Here are some tricky customer support scenarios you may come acros Read More
Customer loyalty is very fickle. Take one wrong step and you can lose the customer forever. Use these tips to keep your customers for life. Read More
A hands-on troubleshooting guide for customer success managers.

he idea behind our guide is simple. When you buy a new device, you can often find a troubleshooting guide at the end of the handbook that comes with it. A sort of list of common errors linked to possible causes and solutions.

We Read More
Chatbots have recently become quite popular. They are being used by businesses to provide proactive assistance to their customers. Read More
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Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!