One advantage of small business over big business is the ability to focus more on customer service. The following are the things that you must consider to develop your customer service. Read More
Small businesses need to pride themselves on quality customer service. This creates repeat customers. Read More
3 metrics, just 3, that confirm you either are or are not serving your customers. You know customers, don't you? The ones who volunteer to give you their money. Read More
eCommerce call center expert discusses her own nightmare of an online shopping experience and explains how an FAQ page can save a sale and promote better customer service. Read More
CRM,customer relationship management, has been driven out to us as a concept by software houses for a number of years. But what is CRM and can you do it without software? Read More
A top 10 list with stats as to why a company might want to look at using CRM to help drive sales and reduce costs.

A proper implemenation of Client Relationship Management software can add significantly to the overall health of a company. Read More
A few weeks ago, I was sick. Taylor was sick. Everyone was sick. There are times when you can power through sickness and get your work done. But then there are those other times… How do you tell your clients that you need an extension on a project because you’re sick? Read More
Are you simply ringing up customers— collecting cash, doing transactions, hoping to gather enough business to pay the bills—

Or…

Are you attracting Ideal Clients— listening, delivering value, and building, long-term, caring relationships? Read More
Customer support teams are perhaps the most misunderstood, and underappreciated teams in the business world. In many businesses the customer support staff talks to the customers more than every other team combined. They play a critical role in ensuring customers are satisfied. Satisfied customers are repeat customers. Everybody knows that a large percentage of business comes from repeat customers Read More
Explaining to a client that they’re wrong is never easy. It could blow up in your face and damage what was a good relationship. But everyone is wrong sometimes, and clients are no different. Sometimes you just know that what a client is requesting is wrong and that you have to find a way to tell them. But how? Read More
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Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!