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Our recent analysis of phone calls made by patients reveals that less than half of the calls made result in a conversation between the patient and the clinic. This poor customer service is obviously costing the clinics business. Read more about these statistics here Read More

A commenter to our workplace honoree video questions the ability of the company's younger employees to deliver excellent service. This post explains how the business, a moving and storage services fi Read More

In the world of e-commerce there’s no customer service desk or associates wandering the aisles armed with helpful tidbits about your products and services. In fact, an e-commerce site can be an impersonal environment, where customers may not know where to go for answers. It’s up to you to create an online customer service strategy that gets customers engaged… Read More

As my personal thanks to you for being a
loyal member of the Underdog Millionaires
I would like to give you the opportunity
to join the movement… for FREE.

Not only will you get a badge to show
your customers that you are a different
kind of business owner, but you will also
get increased traffic to your site.

All for NOTHING. It's my thanks to you. Read More

My daughter and I went to Noodles and Company in Eagan, Minnesota, for dinner last week. We placed our order at the register, and as it became time for us to pay for our order, I realized I had left... Read More

With the success of social media, connecting with customers has become one of business owners top five priorities. Customer service reviews are a great way to not only connect with customers, but to get valuable feedback as well. Here are a few tips from one Insurance Agency Read More

An efficient invoicing process is essential to maintaining a healthy cash flow. Smart invoicing can significantly shorten the time between when you complete a project and when you get paid for it. It can also reduce the time spent sending invoices and handling payments. No matter what your current invoice process is, you can take steps to help improve both timely payments and customer relations. Read More

You’ve heard it before and it still rings true in today’s business world: it’s less expensive to keep an existing customer than to attract a new one. In fact this old maxim may hold even more water today due to recent economic belt tightening. So what can you do to boost your customer retention program? Read More

If you are a successful business owner, undoubtedly there will come a time when you will grow to a point that you have to start making some very important 'customer' interaction decisions. Your time will be highly taxed, you'll wake up to 100's of customer emails daily, you're ability to provide the same personal customer conversations and service will seem impossible. You will face what seems to Read More